Terms and Conditions

GENERAL TERMS AND CONDITIONS
The Vintage Observer is registered in Italy which sells vintage bijoux, from the 2023. The Vintage Observer only sell one-off pieces.
These terms and conditions only apply to orders/sales of goods sold by The Vintage Observer through its website www.thevintageobserver.com.
The Vintage Observer reserves the right to modify their terms and conditions at any time. The new conditions will apply as soon as they are published online.
Article 1 – General terms
Any order made by a buyer implies acceptance of all the terms and conditions described herein.
Section 2 – Pricing Policy
2.1 – Special price offers are valid within the limits of the duration of the said offer and the availability of the goods, it being reminded that The Vintage Observer only sell one-off pieces.
2.2 – The Vintage Observer reserve the right to modify its prices at any time. The articles will be billed at the prevailing price when making the order.
2.3 – The prices of all items available for purchase on The Vintage Observer are indicated in euros (€) and they include taxes. Shipping costs are excluded.
2.4 – In case of purchase to be delivered outside Italy, the buyer becomes the importer of the good or goods. For all articles delivered outside EU, the price indicated on the invoice will be free of taxes. The articles may be subject to customs or import duties or local sales taxes or state taxes at the entrance of the delivery country, and the buyer is liable for declaring and paying for them. The Vintage Observer is not liable for these duties and taxes. It is the buyer’s responsibility to check with competent authorities of his country to know what customs duties or taxes are applicable, and to make sure it is legal to import the goods purchased.
Section 3 – Order
3.1 – Orders can be placed through our website www.thevintageobserver.com or by telephone (e.g., Whatsapp or Instagram). All you need to do is identify yourself (last name, first name or corporate name, address, email address) and to indicate a valid billing address and a delivery address. 
3.2 – Order recording
By selecting « Order », the buyer accepts the order and agrees to our general Terms and Conditions. All orders placed suppose acceptance of these conditions and price.
3.3 – Order confirmation
As soon as your order is registered, a receipt confirmation will be sent to you by email. This receipt will summarize the exact amount billed to you – including delivery cost -, the delivery address and terms as well as payment conditions. This receipt is worth acceptance of your order and completes the transaction.
Section 4 – Means of payment
4.1 – All the products are payable at the order, before delivery.
4.2 – The payment of your order can be done either with PayPal or by bank transfer and upon request is also possible to pay by in installments
4.3 – The items remain our property until fully paid for. We remind you that the risks of loss or damage are transferred to you when you or a third party take physically possession of the items ordered. We also remind you that when you choose a shipper other than the one we suggested, the risk of loss or damage is transferred to you when the item is delivered to your shipper.
Section 5 – Items availability
The Vintage Observer only sells unique pieces.
The items offered on our website are only available within the limits of their availability.
Considering that each of our items published online are proposed for purchase worldwide as well as in our shops, it may be possible that for reasons beyond our control (time difference, simultaneous commands, etc.) the item is no longer available at the time we receive your order electronically.
Consequently, The Vintage Observer reserve the right to refuse an order in the situation where the piece or pieces have already been sold.
If one or several items are unavailable after an order has been placed, the buyer will be informed by The Vintage Observer within 14 working days.
The buyer will then have the possibility to ask for a refund or an exchange by contacting us by email at ordini@thevintageobserver.com
Each item is unique, so another one can be substituted only with the buyer’s agreement.
In case the buyer cancels his order for unavailability of the item or items, The Vintage Observer is committed to reimburse the buyer the entire price paid without any charge within 14 working days after the buyer’s refund request.
Section 6 – Delivery
6.1—Mean of delivery
The delivery of your order is provided by a shipper of our choice.
Any delivery by a different mean will have to be specifically requested by the buyer at his own risk and subject to our approval.
The Vintage Observer are not responsible in case of loss of the parcel by the shipper chosen by the client.
If a package is returned by the carrier because of an incomplete or inaccurate delivery address provided by the client, The Vintage Observer cannot be held responsible.
Any new shipping will be subject to additional charges according to the above conditions.
6.2 – Time of delivery and risk transfer
Our general Terms and Conditions comply with the Italian applicable law as stated in articles 61 and 63 of D.Lgs. n. 206/2005 (Codice del Consumo).

6.3 – Delivery tracking
The Vintage Observer will inform you via mail that your package has been shipped. The email contains the track to monitor the status of your parcel from the collection by the carrier to the final delivery.
A delay in delivery does entitle the buyer to any claims for damages by The Vintage Observer unless the latter demonstrates that non-execution or defective execution of the delivery is not attributable them or is caused by force majeure.
6.4 – Insurance
Given the value of some of our products, insurance will be automatically added to the postal shipment. This insurance is provided by the carrier.
In case of loss, the shipper will reimburse us upon submission of the invoice, then we will refund you.
Section 7 – Returns policy
Our general Terms and Conditions comply with the Italian applicable law as stated in articles 52 to 59 of D.Lgs. n. 206/2005 (Codice del Consumo).
7.1 – Withdrawal 
Pursuant to article 52 of the Italian Codice del Consumo, non professional buyers have the right to withdraw within fourteen days from the day of delivery, without need to justify your decision.
No right of withdrawal is given to the buyer for personalized items.
Not to pick up the parcel will not be considered as a withdrawal and refund request.
Your right of withdrawal can be exercised by informing us via mail or telephone (e.g., Whatsapp) of your decision to withdraw before the fourteen days deadline described above by an unequivocal statement showing your decision to withdraw, or by filling the withdrawal form annexed to these General Terms and Conditions.
The Vintage Observer will acknowledge receipt of your withdrawal by email.
7.2 – Return of products
The buyer sends back the item or items to The Vintage Observer without delay within fourteen days after the communication of his decision to withdraw.
Return costs are at the buyer expense.
Return conditions (postage) must be at least identical to the first shipment.
Items must be returned in the original box and/or packaging or in an identical packaging, in perfect condition as shipped 

7.3 – Refund
Once the withdrawal right is exercised, The Vintage Observer agrees to return to the buyer the price paid, including delivery costs, after the item or items have been retrieved The Vintage Observer. The customer is responsible for the return shipping and conditions of the item once returned, we suggest you to carefully package the item you want to refund. The refund is no guaranteed if the item does not arrive in the condition it has been shipped. 
Section 8 – Warranty
Given the type of items sold, they are not accompanied by any special warranty.
Section 11 – Applicable law and disputes
The General Terms and Conditions are subject to Italian law.
The language used in the present contract is Italian.
In case of dispute, sole jurisdiction resides at the courts of Italy. For non professional buyers, article 66 of Italian Codice del Consumo applies and sole jurisdiction resides at the court of the place of residence or domicile of the consumer.
Section 12 – Personal Data
Nominative information and personal data are required for a good management of your purchase and our commercial relationship.  They might be transferred to companies that contribute to these operations by executing services and orders management, execution, processing, and payment. They are also saved for security purposes, in accordance with legal provisions, as well as to improve the quality of our services and the information we send you.
In compliance with the GDPR (Regulation EU 2016/679), you have rights of opposition, access, rectification of any data that might concern you. You simply must contact us at: ordini@thevintageobserver.com. You must indicate your last name, first name, email address and if possible, your client reference number. In accordance with current legislation, your request shall be signed and accompanied with a copy of your ID bearing your signature; you must also specify the address to which you want the answer sent. This answer will be sent to you within two months following acknowledgement of your request.